Raise a return/replacement request within 7 days from the date of delivery. In case of damaged/missing product, raise a return/replacement within 2 days from the date of delivery.
Europe Girl will take 2 working days to review your return request.
If our reverse pickup service is not available at your location, you would need to self-ship the product via any reliable courier partner. Europe Girl will reimburse the courier charges, either in your Paytm wallet or Via Gpay.
After the product is received, Europe Girl will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacement would depend upon the stock availability.
Products can be returned/Replaced only in following conditions:
- Wrong product delivered
- Expired product delivered
- Damaged product delivered – physical damage/ tampered product or packaging
- Incomplete order – missing products
Return/Replacement request will not be accepted in following condition:
- Opened/used/altered products
- Original packaging (mono cartons, labels, etc.) missing
- The return/replacement request is generated after 7 days from the date of delivery
- The damaged/missing product is reported after 2 days from the date of delivery